Established in 2003 and headquartered in Dubai, Emirates District Cooling (Emicool) LLC is a joint venture between Dubai Investments and Actis. As a leading provider of sustainable and efficient district cooling services in the UAE, Emicool stands at the forefront of the industry across the MENA region.
A district cooling service delivers chilled water for air conditioning to premises within areas that are part of the district cooling provider’s network. This service also includes any necessary customer support.
The required documents are listed below. You can also find and upload them on our customer portal to complete your registration.
If you have any questions, feel free to contact our customer service team at 600534440 or email us at customercare@emicool.com.
The required documents are:
For Individual Tenant registration:
If Tenant is a company:
For Individual Owner registration:
If Owner is a company:
Applicable registration fees and charges:
Connection Charge: A one-time charge applied on the first connection to the district cooling system.
The process will be completed within two business days after all requirements, fees, and charges have been finalized.
The contracted capacity charge is the annual fee charged based on a fixed annual rate of AED per refrigeration ton (TR) of contracted capacity, approved by the building owner’s consultant and authorized by Dubai Municipality.
It is calculated by multiplying the contracted capacity (TR) by the fixed annual rate outlined in your Emicool contract. This annual charge is then divided into 12 monthly payments, which are paid by the property owner/tenant each month, regardless of connection or consumption.
The contracted capacity is the maximum contracted cooling capacity to be made available for a property owner/tenant's premises, as conveyed by the master developer. It is measured in refrigeration-tons (TR).
It is approved by the building owner’s consultant and authorized by Dubai Municipality.
The chilled water consumption charge is charged based on a rate of AED per refrigeration ton/hour (RTH) used and is paid monthly by the property owner/tenant. It is calculated based on your metered consumption of chilled water for cooling services.
This is the fuel surcharge determined by DEWA monthly and is levied to the property owner/tenant by the service provider based on the cost of electricity consumed to provide chilled water services. The amount is calculated as per DEWA's published monthly tariff.
Metering Charge is a fixed monthly fee for electronic billing, data integration system, and infrastructure maintenance of metering equipment. It is issued per meter/per invoice.
To view your invoice, you will need to sign in to your Emicool customer portal account. If you do not have an Emicool customer portal account, then you will need to create one. You can sign in or create an account using this link: Customer Portal (emicool.com)
Your monthly invoice is generated on the 1st of each month and is due within 15 days from the invoice date. To avoid any late payment fees of AED 100, we kindly encourage you to settle your invoice on time.
An estimated charge occurs when a meter fails to accurately record consumption. In this case, the billing service provider may use the customer's consumption from the same month in the previous year to calculate the consumption charge, but this can only be done for a maximum of two billing cycles. If no consumption data from the previous year is available, the charge may be estimated based on the consumption from the prior month.
You can pay your Emicool bills using the following methods:
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Bank Transfer/ Cheque deposit |
Bank Name |
Emirates NBD |
Dubai Islamic Bank |
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Account Number |
1011016225501 |
1520062683401 |
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Account Title |
EMIRATES DISTRICT COOLING (EMICOOL) LLC |
EMIRATES DISTRICT COOLING (EMICOOL) LLC |
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IBAN |
AE350260001011016225501 |
AE320240001520062683401 |
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EBILAEAD |
DUIBAEAD |
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After completing your bank transfer or cheque deposit, please submit a 'Payment Confirmation' request through the Emicool customer portal for reconciliation and receipt issuance. |
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New customers will receive a welcome email once their registration request is completed. This email will include the following instructions:
To update your KYC/IBAN details, you can reach out to us through the following channels:
If you have any billing-related issues, please submit a request through the Emicool customer portal.
You can also contact our customer service team through the following channels:
In person: Visit our offices in Dubai Investment Park, Dubai Motor City, or Dubai Mirdif Uptown
If you are experiencing any cooling-related issues in your unit, please contact your building's facilities management first.